Refund policy

Substitutions

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some ingredients may be very limited. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers and items of bouquet of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays.

In this event, we will call and discuss a second choice of similar flowers and package of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of a masterpiece, but there may be some variance due to designer interpretation. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an masterpiece of equal or greater value.

Cancellations
We process your request when we receive it during business hours. Cancellation of an order must be made no later than 24 hours from the date of placing the order. Cancellation of the order is possible by calling or sending a message by phone +1 (512) 553-9359. Refunds to the buyer's account will be made within 3 working days from the date of cancellation of the order. Any cancellation requests after this period cannot be guaranteed.

Refund/Return Policy

Here's how our return and refund policy works. Jane's Fruits Flowers stands behind every product we sell. All sales in our store are final and we do not refund or accept returns as the flowers and fruits used in our arrangements are perishable. If for any reason you are not completely satisfied with a flower arrangement delivered by us, or if you find any defects or damage during delivery, then simply contact our customer service department through the Contact tab on our website (email: janesfruitsandflowers@gmail.com, phone: +1 (512) 553-9359). We will definitely try to solve your problem, if it is objective,
we will offer options for solving it by applying a discount on the next order or offering a replacement. Our goal is for you to be satisfied with our services. Your satisfaction is our main concern. Please contact us if you have any questions about the products.

Disclaimer
Jane's Fruits and Flowers LLC is a family-owned flower business based in Austin, Texas.
We create various types of bouquets from fruits, flowers, and vegetables. We sell only fruit and flower arrangements.
Be careful!!!
We do not sell any health supplements or related products and we will not return/refund any items or any material or health losses.

Copyrights

All copyrights to all content, photos, and videos used on our website are protected by the US Digital Millennium Copyright Act (DMCA). Any violations are punishable by law, we reserve the right to access the site. Jane's Fruits and Flowers LLC is the copyright holder and has the rights, in the event of an infringement of our copyrights, to sue for damages for the illegal use of copyrighted material with a pecuniary claim of $150,000 for each infringement found.